client.page.js 32.9 KB
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 1031 1032 1033 1034 1035 1036 1037 1038 1039 1040 1041 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1151 1152 1153 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168 1169 1170 1171 1172 1173 1174 1175 1176 1177 1178 1179 1180 1181 1182 1183 1184 1185 1186 1187 1188 1189 1190 1191 1192 1193 1194 1195 1196 1197 1198 1199 1200 1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1213 1214 1215 1216 1217 1218 1219 1220 1221 1222 1223 1224 1225 1226
/**
 * 在线客服客户页
 *
 * @author: liqi <qi.li@yoho.cn>
 * @date: 2016/10/21
 */

'use strict';

var $ = require('yoho-jquery'),
    uuid = require('uuid'),
    emojiMap = require('./emoji-map'),
    tab = require('./tab-hidden'),
    socketChat = require('./socket-chat'),
    socketConf = require('./socket-config');

var allRTs,
    endTime,
    originConf,
    encryptedUid,
    socketConfCM,
    assetsPrefix,
    cursorPosition,
    configDomains,
    hasMore = true,
    titleInterval,
    $html = $('html'),
    $window = $(window),
    $document = $(document),
    $msgList = $('.msg-list'),
    docTitle = document.title,
    $msgEdit = $('.msg-edit'),
    $leaveMsg = $('#leaveMsg'),
    $close = $('.header .close'),
    $sendOrder = $('.send-order'),
    $sendImgInput = $('#sendImg'),
    $history = $('.about-his.has-his'),
    $msgArea = $('.msg-edit .msg-area'),
    $makeEvalModal = $('#makeEvaluation'),
    $rightHeadTab = $('.right-head .tab'),
    $encryptedUid = $('input[name=encryptedUid]'),
    $assetsPrefix = $('input[name=assetsPrefix]'),
    $panelMainBody = $('.panel-main .main-body');

var tipTpl = require('hbs/service/tip.hbs'),
    csTpl = require('hbs/service/cs-msg.hbs'),
    cusTpl = require('hbs/service/cus-msg.hbs'),
    robotTpl = require('hbs/service/robot-msg.hbs'),
    disTpl = require('hbs/service/discontent-row.hbs');

var processInfo = {
    scrollLoad: false,
    manual: false,
    promoter: 1, // 评论发起者 1:客户自己 2:客服
    savedEval: false // 是否保存过评论
};

var key,
    urls = {
        makeEval: '/evalute/saveEvalute',
        leaveMsg: '/leavemessage/saveLeavemessage',
        msgHistory: '/conversationMessage/pageList',
        evalReason: '/evalute/queryReasonByConversationId'
    };

require('bootstrap');
require('../common');
require('blueimp-file-upload/js/jquery.iframe-transport');
require('blueimp-file-upload/js/jquery.fileupload');
require('blueimp-file-upload/js/jquery.fileupload-process');
require('blueimp-file-upload/js/jquery.fileupload-validate');

allRTs = socketConf.recType;
encryptedUid = $encryptedUid.val();
assetsPrefix = $assetsPrefix.val();
socketConfCM = socketConf.conversationMessage;
socketConfCM.encryptedUid = encryptedUid;

// 页面初始化
function pageInit() {

    // 原始配置信息用于重新连线
    originConf = JSON.parse(JSON.stringify(socketConf));

    /**
     * 设置光标位置
     * @param el
     * @param pos
     */
    function setCurPos(el, pos) {
        var range;

        if (el.setSelectionRange) {
            // chrome and firefox support
            el.setSelectionRange(pos, pos);
            el.focus();
        } else if (el.createTextRange) {
            // IE support
            range = el.createTextRange();
            range.collapse(true);
            range.moveEnd('character', pos);
            range.moveStart('character', pos);
            range.select();
        }
    }

    /**
     * 添加新的消息
     */
    function msgAppend(dom) {
        $msgList.append(dom);
        $panelMainBody.scrollTop($panelMainBody[0].scrollHeight);
    }

    /**
     * 表情设置
     * @param e
     */
    function setEmoji(e) {
        var i,
            pos,
            start,
            end,
            newVal,
            textDom,
            emojiText,
            tag = $(e.target),
            area = $('.msg-area'),
            val = area.val(),
            len = emojiMap.length,
            emojiId = tag.data('id'),
            comp = $('.emoji-component');

        for (i = 0; i < len; i++) {
            if (emojiMap[i].file === emojiId.toString()) {
                emojiText = emojiMap[i].text;
            }
        }

        if (cursorPosition) {
            start = val.substring(0, cursorPosition);
            end = val.substring(cursorPosition);
            newVal = [start, emojiText, end].join('');
        } else {
            newVal = [val, emojiText].join('');
        }

        comp.hide();
        area.val(newVal);
        cursorPosition += emojiText.length;

        textDom = area[0];
        pos = cursorPosition ? cursorPosition : newVal.length;
        setCurPos(textDom, pos);
    }

    /**
     * 系统通知
     * @param tip 具体消息
     */
    function systemTip(tip) {
        var dom;

        dom = tipTpl({
            content: tip
        });

        // 添加消息
        msgAppend(dom);
    }

    /**
     * 断线重连提醒
     */
    function offlineTip(message) {
        var tip;

        if (!message) {
            tip = '您已断线,请重新<a class="red-tip reconnect">连线客服</a>';
            return systemTip(tip);
        }

        message.content = message.content +
            '<a class="red-tip reconnect">连线客服</a>';

        // 系统通知
        systemTip(message.content);
    }

    /**
     * 发送消息前的共通处理
     */
    function beforeSendMsg() {
        var $countdown = $('.countdown');

        $countdown.parents('.list-item').remove();
        if (titleInterval) {
            clearInterval(titleInterval);
            document.title = docTitle;
        }
    }

    /**
     * 处理发送消息
     * @param e
     * @param msgType
     * @param msgContent
     */
    function sendMessage(e, msgType, msgContent) {
        var $area = $('.msg-area'),
            msg = $area.val().trim();

        // 发送前共通处理
        beforeSendMsg();

        if (!msgContent) {
            if (!msg) {
                return;
            }
            socketConfCM.type = allRTs.CU_SEND;
            socketConfCM.uuid = uuid.v4();
            socketConfCM.chatMessage.content = msg;
            socketConfCM.chatMessage.type = msgType || 1;
            socketChat.send(socketConfCM);
            $area.val('');
        } else {
            socketConfCM.type = allRTs.CU_SEND;
            socketConfCM.uuid = uuid.v4();
            socketConfCM.chatMessage.type = msgType || 1;
            socketConfCM.chatMessage.content = msgContent;
            socketChat.send(socketConfCM);
        }
    }

    /**
     * enter提交
     * enter+ctrl换行
     */
    function msgEnterAction(e) {
        var code = e.keyCode,
            tag = $(e.target),
            val = tag.val(),
            pos = tag.getCursorPosition(),
            start = val.substring(0, pos),
            end = val.substring(pos),
            newVal = [start, '\n', end].join(''),
            ctrlLike = e.ctrlKey || e.metaKey;

        if (code !== 13) {
            return;
        }

        if (!ctrlLike) {
            e.preventDefault();
            sendMessage(e);
        } else {
            tag.val(newVal);
            setCurPos(tag[0], pos + 1);
        }
    }

    /**
     * 常见问题
     */
    function toggleAnswer(e) {
        var cTag = $(e.currentTarget),
            parent = cTag.parent(),
            next = cTag.next();

        next.length && next.toggle();
        next.length && parent.toggleClass('has-a');
    }

    /**
     * 人工客服
     */
    function manualService() {
        socketConfCM.type = allRTs.MANUAL_SERVICE;
        socketChat.send(socketConfCM);
    }

    /**
     * 正在进行人工会话
     */
    function csChatting(message) {
        // 系统通知
        systemTip(message.newContent);
    }

    /**
     * 留言
     */
    function leaveMsg() {
        var $lm = $('#leaveMsg'),
            $ta = $lm.find('textarea');

        $lm.find('.leave-msg-tip').addClass('hide');
        $ta.val('');
        $lm.modal({
            show: true
        });
    }

    /**
     * 成功进入在线客服
     * @param message 消息对象
     */
    function enterSuccess(message) {
        var $ms = $('.icon.manual-service');

        // 系统通知
        systemTip(message.content);

        // 显示人工客服
        $ms.show();
    }

    /**
     * 人工链接
     * @param msgType 内部消息类型
     * @param message 内部消息对象
     * @private
     */
    function linkSuccess(msgType, message) {

        var OUT_SERVICE = 0,
            LINE_UP = 1,
            MANUAL_SERVICE = 2,
            ADMIN_MANUAL_SERVICE = 3;

        var dom,
            tipText,
            $iconEval = $('.icon.evaluate'),
            $iconMs = $('.icon.manual-service');

        switch (msgType) {

            case OUT_SERVICE: // 0是没上班
                tipText = message.content +
                    '您也可以选择<a class="leave-msg">留言</a>';
                dom = tipTpl({
                    content: tipText
                });
                break;

            case LINE_UP:  // 1是需要排队
                tipText = message.content +
                    '您也可以选择<a class="leave-msg">留言</a>';
                dom = tipTpl({
                    content: tipText
                });

                // 隐藏人工
                $iconMs.hide();
                break;

            case MANUAL_SERVICE: // 2是接入人工成功
                tipText = message.content;
                dom = tipTpl({
                    content: tipText
                });

                // 接入人工客服需要评价
                processInfo.manual = true;

                // 显示评价&隐藏人工
                $iconEval.show();
                $iconMs.hide();
                break;

            case ADMIN_MANUAL_SERVICE: // 3是管理员分配客服成功
                tipText = message.content;
                dom = tipTpl({
                    content: tipText
                });

                // 接入人工客服需要评价
                processInfo.manual = true;

                // 显示评价&隐藏人工
                $iconEval.show();
                $iconMs.hide();
                break;

            default:
                break;
        }

        // 添加消息
        msgAppend(dom);
    }

    /**
     * 返回表情路径处理
     * @param text 文本
     * @private
     */
    function emojiPrefix(text) {
        if (typeof text === 'string') {
            return text.replace(/src="(\d{3}).gif"/g, 'src="' + assetsPrefix + '/img/service/emoji/$1.gif"');
        }

        return text;
    }

    /**
     * 处理客户消息
     * @private
     */
    function handleCusMsg(rec, msgType, message) {
        var dom;

        message.newContent = emojiPrefix(message.newContent);

        // 用户头像处理
        if (!rec.userHead) {
            rec.userHead = assetsPrefix + socketConf.defaultUserHead;
        }


        // 图片添加标签
        if (msgType === 2) {
            message.newContent = '<img class="img-msg" src="' + message.content + '">';
            dom = cusTpl({
                userHead: rec.userHead,
                userName: rec.userName,
                sendTimeShort: rec.sendTimeShort,
                newContent: message.newContent
            });

            var image = new Image();
            image.src = message.content;
            image.onload = function() {
                msgAppend(dom);
            };
        } else {
            dom = cusTpl({
                userHead: rec.userHead,
                userName: rec.userName,
                sendTimeShort: rec.sendTimeShort,
                newContent: message.newContent
            });
            msgAppend(dom);
        }
    }

    /**
     * 链接终端倒计时
     * @private
     */
    function breakCountdown(message) {
        var dom,
            tip;

        tip = message.content +
            '<span class="countdown"></span>';

        dom = tipTpl({
            content: tip
        });

        // 消息添加
        msgAppend(dom);
    }

    /**
     * 处理客服消息
     * @private
     */
    function handleCsMsg(rec, msgType, message) {
        var dom;

        message.newContent = emojiPrefix(message.newContent);
        if (msgType === 2) {
            message.newContent = '<img class="img-msg" src="' + message.content + '">';

            dom = cusTpl({
                userHead: rec.userHead,
                userName: rec.userName,
                sendTimeShort: rec.sendTimeShort,
                newContent: message.newContent
            });

            var image = new Image();
            image.src = message.content;
            image.onload = function() {
                msgAppend(dom);
            };
        } else {
            dom = csTpl({
                csHead: rec.csHead,
                csName: rec.csName,
                sendTimeShort: rec.sendTimeShort,
                newContent: message.newContent
            });

            msgAppend(dom);
        }
    }

    /**
     * 显示评价弹框
     */
    function showEvalModal(isclose) {
        var $evalModal = $('#makeEvaluation');

        // 没有接入人工
        if (!processInfo.manual) {
            return;
        }

        // 评价原因
        function discontentHtml(len, data) {
            var i,
                dom = '';

            for (i = 0; i < len; i = i + 2) {
                dom += disTpl({
                    id1: data[i].id,
                    id1Content: data[i].content,
                    id2: data[i + 1] && data[i + 1].id,
                    id2Content: data[i + 1] && data[i + 1].content
                });
            }

            $evalModal.find('.discontent').empty().append(dom);
        }

        // 拉取评价原因
        $.ajax({
            type: 'GET',
            url: urls.evalReason,
            data: {
                conversationId: socketConfCM.conversationId
            },
            success: function success(res) {
                var data = res.data,
                    len = data.length;

                if (res && res.code === 200) {
                    // 评价原因
                    len && discontentHtml(len, data);

                    if (isclose) {
                        // 评价完成后,是否关闭窗口
                        window.close();
                    }
                }
                $evalModal.modal('show');
            }
        });
    }

    /**
     * 处理收到消息
     */
    function getMessage(rec) {
        var dom,
            recType = rec.type,
            message = rec.chatMessage,
            msgType = message ? message.type : -1,
            isHidden = tab.tabIsHidden(),
            allTypes = socketConf.recType;

        console.log('客户收到消息!', rec);

        // 删除上个定时器
        if (titleInterval) {
            clearInterval(titleInterval);
        }

        if (isHidden) {
            titleInterval = setInterval(function() {
                document.title = '您有新消息!';
                setTimeout(function() {
                    document.title = docTitle;
                }, 300);
            }, 600);
        }

        switch (recType) {
            case allTypes.ENTER:
                enterSuccess(message);
                break;

            case allTypes.LINK_SUCCESS:
                linkSuccess(msgType, message);
                break;

            case allTypes.CU_SEND:
                handleCusMsg(rec, msgType, message);
                break;

            case allTypes.BREAK_TIME:
                breakCountdown(message);
                break;

            case allTypes.ROBOT_SEND:
                rec.csName = rec.csName || '客服机器人';
                dom = robotTpl({
                    assetsPrefix: assetsPrefix,
                    csName: rec.csName,
                    sendTimeShort: rec.sendTimeShort,
                    newContent: message.newContent
                });
                break;

            case allTypes.CS_SEND:
                handleCsMsg(rec, msgType, message);
                break;

            case allTypes.EVAL_INVITE:
                // 客服发起
                if (!processInfo.savedEval) {
                    processInfo.promoter = 2;
                    showEvalModal();
                }
                break;

            case allTypes.CS_CHATTING:
                csChatting(message);
                break;

            case allTypes.OP_LEAVE:
                offlineTip(message);
                break;

            case allTypes.OFFLINE:
                offlineTip(message);
                break;

            default:
                break;

        }

        // 添加新消息到消息列表
        dom && msgAppend(dom);
    }

    /**
     * 连接socket
     */
    function connectSocket() {
        var $reconnect,
            $iconEval = $('.icon.evaluate'),
            $iconMs = $('.icon.manual-service'),
            $connectFail = $('.connect-fail'),

            // 获取上次会话id
            lastSessionId = window.cookie('sessionId');

        originConf.conversationMessage.sessionId = lastSessionId || 0;
        socketChat.init($.extend(originConf, {
            onMessage: function onMessage(e) {
                var jsonString = e.data,
                    received = JSON.parse(jsonString);


                socketConfCM.conversationId = received.newConversationId !== 0 ?
                    received.newConversationId :
                    received.conversationId;

                // 保存会话id
                window.setCookie('conversationId', socketConfCM.conversationId, {expires: 60 * 15});
                window.setCookie('sessionId', received.sessionId, {expires: 60 * 15});

                getMessage(received);
            },

            onOpen: function() {
                $iconMs.hide();
                $iconEval.hide();
            },

            onClose: function() {
                $iconEval.hide();
                $reconnect = $msgList.find('.list-item')
                        .last().find('.reconnect');

                if(!$reconnect.length) {
                    offlineTip();
                }
            },

            connectFailCb: function() {
                $connectFail.fadeIn();
            },

            socketClosedCb: function() {
                offlineTip();
            }
        }));
    }

    /**
     * 消息解析
     * @param msgList
     */
    function msgResolve(msgList) {
        var i,
            len,
            item,
            dom = '',
            heightBefore,
            heightAfter;

        msgList = msgList.reverse();
        len = msgList.length;

        if (endTime === msgList[0].sendTime) {
            hasMore = false;
        }

        endTime = msgList[0].sendTime;

        if (hasMore) {
            for (i = 0; i < len; i++) {
                item = msgList[i];
                item.chatMessage.newContent = emojiPrefix(item.chatMessage.newContent);
                if (item.chatMessage.type === 2) {
                    item.chatMessage.newContent =
                        ['<img class="img-msg" src="', item.chatMessage.newContent, '">'].join('');
                }

                switch (item.type) {
                    case allRTs.CU_SEND:
                        if (!item.userHead) {
                            item.userHead = assetsPrefix + socketConf.defaultUserHead;
                        }
                        dom = cusTpl({
                            userHead: item.userHead,
                            userName: item.userName,
                            sendTimeShort: item.sendTimeShort,
                            newContent: item.chatMessage.newContent
                        });
                        break;

                    case allRTs.ROBOT_SEND:
                        item.csName = item.csName || '客服机器人';
                        dom = robotTpl({
                            assetsPrefix: assetsPrefix,
                            csName: item.csName,
                            sendTimeShort: item.sendTimeShort,
                            newContent: item.chatMessage.newContent
                        });
                        break;

                    case allRTs.CS_SEND:
                        dom = csTpl({
                            csHead: item.csHead,
                            csName: item.csName,
                            sendTimeShort: item.sendTimeShort,
                            newContent: item.chatMessage.newContent
                        });
                        break;

                    default:
                        break;
                }

            }

            heightBefore = $msgList.height();
            $msgList.prepend(dom);
            heightAfter = $msgList.height();
            $panelMainBody.scrollTop(heightAfter - heightBefore);
        }
    }

    /**
     * 获取历史聊天记录
     */
    function fetchHistoryMsg() {
        var msgList = [];
        var data = {
            encryptedUid: encryptedUid
        };

        if (endTime) {
            data.endTime = endTime;
        }
        $.ajax({
            type: 'GET',
            url: urls.msgHistory,
            data: data,
            success: function(res) {
                if (res && res.code === 200) {
                    if (hasMore) {
                        msgList = res.data && res.data.records || [];
                        msgResolve(msgList);
                    }
                    $history.hide();
                    processInfo.scrollLoad = true;
                }
            }
        });
    }

    // 用户信息获取并初始化socket连接
    (function() {
        var param = {
            return_type: 'jsonp',
            method: 'open.passport.get'
        };

        $.getJSON('//www.yohobuy.com/common/passport/?callback=?', param, function(jsonData) {
            if (jsonData && jsonData.data && jsonData.data.result !== -1) {

                socketConfCM.userHead = jsonData.data.headIco || '';
                socketConfCM.userName = decodeURIComponent(window.getUser()[0]);

                // 原始配置信息用于重新连线
                originConf = JSON.parse(JSON.stringify(socketConf));

                // 连接
                connectSocket();
            }
        });
    }());

    // tab页title重置
    tab.tabVisible(function() {
        document.title = docTitle;
        clearInterval(titleInterval);
    });

    // 校验留言输入内容
    $leaveMsg.find('textarea').bind('change', function() {
        var $lm = $('#leaveMsg'),
            val = $(this).val();

        if (val === '') {
            $lm.find('.leave-msg-tip').removeClass('hide');
        } else {
            $lm.find('.leave-msg-tip').addClass('hide');
        }
    });

    // 提交留言
    $leaveMsg.find('.submit').click(function() {
        var lMsg = $('#leaveMsg'),
            val = lMsg.find('textarea').val().trim();

        if (val === '') {
            lMsg.find('.leave-msg-tip').removeClass('hide');
            return false;
        }

        $.ajax({
            type: 'POST',
            url: urls.leaveMsg,
            data: {
                content: val,
                encryptedUid: encryptedUid,
                conversationId: socketConfCM.newConversationId || socketConfCM.conversationId
            },
            success: function(res) {
                if (res && res.code === 200) {
                    lMsg.modal('hide');
                }
            },
            error: function() {
                lMsg.modal('hide');
            }
        });
    });

    // 提交评价
    $makeEvalModal.find('.submit').click(function() {

        var $btnEval = $('.icon.evaluate'),
            mEval = $('#makeEvaluation'),
            reason = mEval.find('textarea').val().trim(),
            star = mEval.find('.star.positive').length,
            reasonTypes = mEval.find('.dis-row .type.chosen');

        var data = {
            conversationId: socketConfCM.conversationId,
            encryptedUid: encryptedUid,
            promoter: processInfo.promoter,
            stars: star
        };

        var reasonIds,
            idArray = [];

        if (star < 4) {
            $.each(reasonTypes, function(index, item) {
                idArray.push($(item).data('id'));
            });

            reasonIds = idArray.join(':');
            data.reasonIds = reasonIds;
            data.reasonMsg = reason;
        }

        $.ajax({
            type: 'POST',
            url: urls.makeEval,
            data: data,
            success: function(res) {
                // 提交评价过后,不管是否成功都应该关闭弹框
                processInfo.promoter = 1;
                mEval.modal('hide');
                $btnEval.hide();
                processInfo.savedEval = true;

                if (res && res.code === 200) {
                    // 评价后通知客服
                    socketConfCM.type = allRTs.EVAL_NOTICE;
                    socketConfCM.uuid = uuid.v4();
                    socketChat.send(socketConfCM);
                }
            },
            error: function() {
                mEval.modal('hide');
            }
        });
    });

    // 根节点高度设置
    $html.css({
        height: '100%'
    });

    // 获取鼠标位置
    $.fn.getCursorPosition = function() {
        var sel,
            pos = 0,
            selLength,
            el = $(this).get(0);

        if ('selectionStart' in el) {
            pos = el.selectionStart;
        } else if ('selection' in document) {
            sel = document.selection.createRange();
            selLength = document.selection.createRange().text.length;

            el.focus();
            sel.moveStart('character', -el.value.length);
            pos = sel.text.length - selLength;
        }
        return pos;
    };

    // enter提交 ctrl+enter换行
    $msgArea.on('keydown', msgEnterAction);

    // 常见问题
    $('.qa-list .q').on('click', toggleAnswer);

    // 发送订单信息
    $sendOrder.on('click', function(e) {
        var tag = $(this),
            no = tag.data('no'),
            nm = tag.data('nm'),
            time = tag.data('time'),
            status = tag.data('status');

        var msgContent = ['单号:', no, '金额:', '¥' + nm, '下单时间:', time, '状态:', status];

        sendMessage(e, 10, msgContent);
    });

    // 发送图片
    $sendImgInput.fileupload({
        dataType: 'json',
        acceptFileTypes: /(\.|\/)(bmp|gif|jpe?g|png)$/i,
        maxFileSize: 5000000, // 5M
        url: configDomains.imServer + '/fileManage/uploadFile',
        progressall: function(e, data) {
            var progress = parseInt(data.loaded / data.total * 100, 10);

            $('.progress-bar').css('width', progress + '%');
        },
        done: function(e, res) {
            res = res.result;
            if (res && res.code === 200) {
                // 共通处理
                beforeSendMsg();

                // 上传成功后发送图片消息
                socketConfCM.type = allRTs.CU_SEND;
                socketConfCM.chatMessage.content = res.data.filePath;
                socketConfCM.chatMessage.type = 2;
                socketConfCM.uuid = uuid.v4();
                socketChat.send(socketConfCM);
            }
            setTimeout(function() {
                $('.progress-bar').fadeOut();
            }, 500);
        },
        error: function() {
            $('.progress-bar').css('width', 0);
            $('.upload-tip').text('上传失败,请稍后重试').fadeIn();
            setTimeout(function() {
                $('.upload-tip').fadeOut().text('');
            }, 2000);
        }
    }).on('fileuploadprocessalways', function(e, data) {
        var $tip = $('.upload-tip'),
            currentFile = data.files[data.index];

        if (data.files.error && currentFile.error) {
            switch (currentFile.error) {
                case 'File type not allowed':
                    $tip.text('您上传的图片格式不正确').fadeIn();
                    break;

                case 'File is too large':
                    $tip.text('请上传5M以内的图片').fadeIn();
                    break;
                default:
                    break;
            }
            setTimeout(function() {
                $tip.fadeOut().text('');
            }, 2000);
        }
    });

    // 订单信息、常见问题
    $rightHeadTab.on('click', function() {
        var $el = $(this),
            $siblings = $el.siblings(),
            $panRight = $('.panel-right'),
            order = $el.hasClass('order'),
            active = $el.hasClass('active'),
            $qaUse = $panRight.find('.qa-use'),
            $orderUse = $panRight.find('.order-use');

        if (active) {
            return;
        }

        $el.addClass('active');
        $siblings.removeClass('active');

        if (order) {
            $qaUse.hide();
            $orderUse.show();
        } else {
            $qaUse.show();
            $orderUse.hide();
        }
    });

    // 星评
    $document.on('click', '.make-eval .star', function() {
        var el,
            i,
            len,
            tag = $(this),
            index = tag.index(),
            $detailReason = $('.detail-reason'),
            textEl = $('.make-eval .star-text'),
            startList = $('.make-eval .stars .star');

        var starText = {
            0: '非常不满意',
            1: '不满意',
            2: '一般',
            3: '满意',
            4: '非常满意'
        };

        for (i = 0, len = startList.length; i < len; i++) {
            el = $(startList[i]);
            el.index() <= index && el.addClass('positive');
            el.index() > index && el.removeClass('positive');
        }

        index < 3 && $detailReason.show();
        index >= 3 && $detailReason.hide();
        textEl.text(starText[index]);
    });

    // 选择不满意类型
    $document.on('click', '.dis-row .type', function(e) {
        $(e.target).toggleClass('chosen');
    });

    // 留言
    $msgList.on('click', '.leave-msg', leaveMsg);

    // 消息编辑框功能区
    $msgEdit.find('.util .icon').on('click', function(e) {
        var cTa = $(this),
            index = cTa.index(),
            comp = $('.emoji-component');

        var utilMap = {
            0: function() {
                var isNone,
                    compHeight,
                    topPo = cTa.offset().top,
                    leftPo = cTa.offset().left,
                    cTaHeight = cTa.height();

                isNone = comp.css('display') === 'none';
                comp.css({display: 'inline-block'});
                compHeight = comp.height();
                isNone && comp.css({
                    top: topPo - cTaHeight - compHeight - 5,
                    left: leftPo
                });

                !isNone && comp.hide();
            },

            2: function() {
                showEvalModal();
            },

            3: function() {
                manualService();
            }
        };

        if (index === 1) {
            return;
        }
        utilMap[index](e);
    });

    // 设置表情
    $document.on('click', '.emoji-component .emoji', setEmoji);

    // 表情组件隐藏
    $document.on('click', function(e) {
        var $t = $(e.target),
            comp = $('.emoji-component');

        if (!$t.hasClass('emoji') && !$t.hasClass('emoji-component')) {
            comp.hide();
        }
    });

    // 重新连线
    $document.on('click', '.reconnect', function() {
        $('.connect-fail').hide();

        // 共通处理
        beforeSendMsg();
        connectSocket();
    });

    // 发送
    $msgEdit.find('.send').on('click', sendMessage);

    // 关闭聊天窗口
    $close.click(function() {
        if (processInfo.manual && !processInfo.savedEval) {
            // 没有保存过评论
            showEvalModal(true);
        } else {
            window.close();
        }
    });

    // 失去焦点更新鼠标位置
    $msgArea.on('blur', function() {
        cursorPosition = $(this).getCursorPosition();
    });

    // 消息图片放大显示
    $msgList.on('click', '.msg-bubble .img-msg', function(e) {
        var $et = $(e.target),
            $zoom = $('.img-zoom-in'),
            $img = $zoom.find('img'),
            maxH = $window.height() - 100;

        $img.css('max-height', maxH);
        $img.attr('src', $et.attr('src'));
        $zoom.fadeIn();
    });

    $document.on('click', '.img-zoom-in', function() {
        $(this).fadeOut();
    });

    // 显示历史记录
    $history.click(fetchHistoryMsg);

    // 滚动加载更多
    $panelMainBody.scroll(function() {
        var loading = $panelMainBody.scrollTop() === 0;

        processInfo.scrollLoad && loading && hasMore && fetchHistoryMsg();
    });
}

// 拉取域名信息
(function() {
    $.ajax({
        type: 'GET',
        url: '/service/domains',
        success: function(domains) {
            configDomains = domains;

            // url前缀添加
            for (key in urls) {
                if (urls.hasOwnProperty(key)) {
                    urls[key] = configDomains.imCs + urls[key];
                }
            }

            // 检查支持性
            (function() {
                if (!window.WebSocket) {
                    $('.un-support').show();
                    return false;
                } else {
                    socketConf.servers.push(configDomains.imSocket);
                    pageInit();
                }
            }());
        }
    });
}());

// 点击刷新提示
window.onbeforeunload = function() {
    return '';
};